quarterly spice club faqs

do i get the same spices each quarter?

no, you will receivE random selections BASED OF OF YOUR PREFERENCES PROVIDED TO US, every 3 months. if you would like to receive the same 4 jars OR WISH TO RECEIVE 1 OR 2 OF THE SAME BLENDS EACH QUARTER, just let us know when you fill out the preference form prior to purchasing. Already purchased? contact us and we’ll be glad to update your account!

when will my credit card be charged each quarter?

your credit card will be billed on the same day as the original transaction. for example: if you purchase the quarterly spice club on january 1, your next billing cycle will be april 1.

when will i receive my box each quarter?

WE SHIP ALL ORDERS WITHIN 2-3 BUSINESS DAYS AFTER YOUR CARD IS CHARGED. FROM THERE, WE USE USPS SHIPPING SERVICES, WHICH CAN AVERAGE 2-5 DAY DELIVERY DATE. YOU WILL RECEIVE AN “ORDER SHIPPED” NOTIFICATION AS WELL AS USPS TRACKING INFORMATION WITH ALL ORDERS.

I DON’T LIKE SPICY FOOD. WHAT BLENDS WILL I LIKE?

NO HEAT? NO PROBLEM! WE OFFER DOZENS OF NON-SPICY BLENDS! JUST FILL OUT THE PREFERENCE FORM AFTER YOU ADD THE QUARTERLY SPICE CLUB TO YOUR CART AND WE WON’T INCLUDE ANY HOT BLENDS IN YOUR ORDERS. ALREADY PURCHASED, BUT CHANGE YOUR MIND AND WANT TO GRADUALLY INCREASE YOUR HEAT TOLERANCE? CONTACT US AND WE WILL BE GLAD TO UPDATE YOUR ACCOUNT!

CAN I RECEIVE MY BOX EVERY MONTH INSTEAD OF EVERY 3 MONTHS?

AT THIS TIME, THE SPICE CLUB IS ONLY OFFERED QUARTERLY (EVERY 3 MONTHS). IF YOU WOULD LIKE YOUR JARS SHIPPED ONCE PER MONTH, CONTACT US AND WE WILL SET SOMETHING UP FOR YOU!

I SIGNED UP FOR THE QUARTERLY SPICE CLUB. HOW DO I USE MY 10% DISCOUNT ON THE WEBSITE?

AFTER MAKING YOUR INITIAL PURCHASE, YOU WILL RECEIVE AN EMAIL WITH YOUR EXCLUSIVE DISCOUNT CODE. CAN’T FIND THAT EMAIL (check your junk/spam folder) OR HAVE LOST YOUR CODE? CONTACT US AND WE WILL CREATE A NEW ONE FOR YOU!

HOW DO I RECEIVE THE 15% DISCOUNT?

ONCE YOU HAVE BEEN A QUARTERLY SPICE CLUB MEMBER FOR A FULL CONSECUTIVE YEAR, WE WILL CANCEL YOUR OLD DISCOUNT CODE AND EMAIL YOU A NEW ONE, GOOD FOR 15% OFF THE ENTIRE WEBSITE!

IS THERE A FEE TO CANCEL MY MEMBERSHIP? HOW DO I CANCEL?

WE HATE FEES JUST AS MUCH AS YOU. THAT’S WHY IT’S FREE TO CANCEL ANY TIME! CLICK HERE FOR CANCELLATION INSTRUCTIONS. JUST KNOW, ONCE A MEMBERSHIP HAS BEEN CANCELLED, THE 10-15% DISCOUNT CODE WILL IMMEDIATELY BE DEACTIVATED. IF THE NEXT ORDER ON YOUR SCHEDULE HAS ALREADY BEEN BILLED/SHIPPED, YOU WILL STILL BE CHARGED AND RECEIVE THAT ORDER AND THE CANCELLATION WILL TAKE EFFECT FOR THE FOLLOWING QUARTER.

STILL HAVE QUESTIONS?